Billing & Plans
VoxeNova offers flexible pricing with no long-term contracts. Start with a free trial and upgrade as your team grows.
Plans Overview
| Plan | Price | Included | Concurrent | Duration Cap | Overage |
|---|---|---|---|---|---|
| Trial | $0 | 1 meeting | 1 | 20 min | Suspended |
| Pay As You Go | $59/meeting | 0 (pay per use) | 2 | 120 min | Charged |
| Team | $199/mo | 10 meetings | 3 | 120 min | $39/meeting |
| Growth | $499/mo | 30 meetings | 5 | 120 min | $29/meeting |
| Enterprise | Custom | Unlimited | 10 | 180 min | Contact sales |
Trial Details
- Duration: 14 days from registration
- Limit: 1 meeting, maximum 20 minutes
- Card check: A $0 authorisation is performed at sign-up (no charge)
- Expiration: After 14 days, new meetings are blocked. A 7-day grace period allows you to upgrade before suspension.
No surprise charges. The trial is completely free. Your card is verified but never charged during the trial period.
Usage Tracking
Your dashboard shows real-time usage including:
- Meetings used this billing cycle vs. included
- Total meeting minutes consumed
- Overage charges (if any)
- Next billing date and upcoming invoice estimate
You can also query usage via the API:
bash
curl -s https://{your-slug}.voxenova.com/api/v1/usage \
-H "Authorization: Bearer sk_your_api_key" | python3 -m json.tool
Upgrading Your Plan
Upgrade at any time from your account page. Changes take effect immediately:
- Your included meeting count resets to the new plan's allowance
- Concurrent meeting limit is upgraded instantly
- Pro-rated billing for the remainder of your current cycle
Payment Failure Handling
If a payment fails, VoxeNova follows this process:
- First attempt fails: You receive an email notification with a link to update your payment method
- Second attempt (3 days later): Another email with the same link
- Third attempt (3 days later): Final warning — if this fails, your service is suspended
- Service suspended: New meetings are blocked, but all data and configuration are preserved
Automatic recovery. Once payment is received, your service is restored automatically within minutes. No data is lost during suspension.
Cancellation
You can cancel your subscription at any time. After cancellation:
- Access continues until the end of your current billing period
- A 7-day grace period follows for data export
- A final backup is created before instance removal
Next Steps
- Get started with your trial
- Schedule your first meeting